Privacy Policy

When you use Ozwin Casino, we may collect information that you provide directly, information created through your use of the website and information supplied by authorised service providers. The type and amount of information collected will depend on the services you use, the checks that apply to your account and the choices you make.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with our support team. We use these details to create and administer your account, provide requested services, respond to questions and communicate important information about your account or the website.

Identity and verification information

We may request identity documents or other information needed to confirm that an account belongs to the person using it. Verification information can include documents, images, information about your identity and records of checks completed. These checks help protect players, prevent impersonation, support responsible account management and meet legal and operational requirements.

Payment and transaction records

We may handle records about deposits, withdrawals, gaming activity, account balances, payment methods and related transactions. Payment information may be processed by payment providers and other specialist partners. We use transaction records to provide account services, investigate unusual activity, resolve payment questions, maintain accurate records and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location based on technical information, pages viewed, interaction details, access times and referring website. This information helps us operate, secure and improve the website, understand performance and identify suspicious or harmful activity.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technology providers or other authorised partners. We use information from these sources for purposes connected with account administration, verification, security, payment processing, legal compliance and customer support.

We use personal information for purposes that are reasonably connected with providing an online casino service and managing our relationship with players. Depending on the circumstances, information may be used to:

• Create, maintain and administer player accounts.
• Provide games, account features, payment services and other requested functions.
• Complete identity, age, account and transaction verification checks.
• Prevent, detect and investigate fraud, money laundering, abuse, collusion, account takeover and other prohibited or suspicious activity.
• Protect the security, availability and integrity of the website, systems and player accounts.
• Process deposits, withdrawals and other account transactions through relevant providers.
• Provide customer support, investigate complaints and keep records of communications.
• Understand website usage, test features, fix technical problems and improve the player experience.
• Send service messages, security notices, account updates and other essential communications.
• Send marketing communications where permitted and where the player has provided consent or another valid permission applies.
• Meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the service.
• Establish, exercise or defend legal rights and manage disputes or suspected breaches of applicable terms.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where we have explained the purpose and obtained any consent that is needed. If information is aggregated or de-identified so that it no longer reasonably identifies a player, it may be used for analysis, reporting, security and service improvement.

Marketing choices

Players may receive marketing messages only where this is permitted and an appropriate basis exists. Marketing messages may include information about services, website features or offers. Players can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Stopping marketing does not stop essential messages about account security, transactions, service operation or other important matters.

Cookies and similar technologies

Ozwin Casino may use cookies and similar technologies to remember preferences, support account functions, keep sessions secure, understand how the website is used and improve performance. Some cookies are necessary for the website or account features to work. Other cookies may help with analytics, personalisation or communications, depending on the settings and services in use.

Players can manage or restrict cookies through their browser settings. Disabling or deleting some cookies may affect website functionality, account access or the availability of certain features. Browser controls vary, so players should check the help information for their chosen browser.

When information may be shared

We may share relevant information with trusted providers that help operate the website and deliver services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security, auditing or professional services. They are expected to handle information for authorised purposes and in accordance with applicable confidentiality and security requirements.

Information may also be disclosed where needed to comply with a lawful request, protect the rights and safety of players or others, investigate suspected unlawful or prohibited conduct, enforce applicable terms, or support a business transfer or restructuring. We do not share more information than is reasonably necessary for the relevant purpose, subject to legal requirements.

Security of information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures and staff or provider confidentiality obligations. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong, unique login credentials and keep them confidential.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, service improvement and legal or operational record keeping. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Requests and data rights

Subject to applicable requirements and any permitted exceptions, players may ask us to provide access to personal information we hold about them, correct information that is inaccurate or incomplete, or delete information that is no longer needed. Players may also withdraw consent to marketing at any time. A request may need to be verified before it is completed so that account information is not disclosed to the wrong person.

To exercise these rights or ask a privacy question, contact support@ozwincasino-au.top. Please explain the request clearly and include enough information for us to identify the relevant account without unnecessarily sending sensitive documents or payment details. We may ask for additional information where reasonably necessary to confirm identity, understand the request or meet security and legal obligations.

Deletion may not be possible in every situation. For example, certain information may need to be kept to meet legal obligations, prevent fraud, resolve disputes, maintain security records or demonstrate that a transaction or request was handled correctly. Where information cannot be deleted, we will seek to limit its use to the purpose that requires continued retention.

Updates to this policy

This Privacy Policy may be updated when our services, technology, business practices or legal requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before continuing to use the website after a material update. Continued use of the service after an update may indicate acceptance of the revised policy where acceptance is required.

Questions and concerns

If you have a question about how Ozwin Casino handles personal information, want to exercise a privacy right or believe your information has been handled incorrectly, contact support@ozwincasino-au.top. We will review the matter and respond in a reasonable manner, subject to identity checks, applicable requirements and the nature of the request.