Terms & Conditions

These Terms & Conditions apply to your use of the Ozwin Casino website, account, games, payment facilities and related services. They should be read with any rules, notices, policies or instructions displayed on the website. If a specific game, promotion or service has additional terms, those terms will apply to the relevant activity and form part of these Terms & Conditions.

By accessing the website or using any service, you agree to comply with these terms. If you do not agree, you must stop using the website and should not create or maintain an account. We may update these terms from time to time to reflect changes to our services, legal obligations, security practices or operating requirements. Updated terms will apply from the date they are published, unless a different date is stated.

You are responsible for checking the current version of these terms. Continued use of the website after an update indicates acceptance of the revised terms. Some provisions may also be governed by applicable Australian laws and regulations. Nothing in these terms is intended to remove or limit any rights that cannot lawfully be excluded.

Eligibility and lawful use

You must be legally entitled to use online gambling services in your location and must meet all applicable age requirements. You must not access or use the website where gambling is unlawful or restricted. It is your responsibility to understand the laws that apply to you before using the website.

You must use the website only for personal, lawful entertainment. You must not use it for commercial purposes, provide access to another person, or attempt to use the service in a way that breaches these terms or any applicable law.

You may need to create an account to access particular features. Information provided during registration must be accurate, complete and kept up to date. You must not register under a false name, create an account for another person, or maintain more than one account where this is not permitted.

We may ask you to verify your identity, age, address, payment method or other information. Verification checks may be required before deposits, withdrawals, bonuses or continued access can be processed. You agree to provide requested information promptly and in a form that can reasonably be verified.

You are responsible for keeping your login details confidential and for all activity conducted through your account, subject to applicable law. Do not share your password or allow another person to use your account. You should notify us through the available website channels if you suspect unauthorised access, incorrect account activity or a security issue.

We may refuse registration, suspend an account, restrict access or close an account where reasonably necessary for security, identity verification, responsible gambling, legal compliance, suspected fraud, breach of these terms or protection of the website and its users. Where permitted, we may request further information before taking action or restoring access.

Only payment methods made available on the website may be used. You must use a payment method that belongs to you or that you are authorised to use. We may decline, reverse or review a transaction where required for security, compliance, technical or payment-processing reasons.

You must not deposit funds for any improper purpose, including money laundering, fraud, chargeback abuse or transferring funds to another person. Transactions may be monitored and reviewed. Where appropriate, we may request information about the source of funds or the ownership of a payment method.

Available deposit and withdrawal methods, minimum or maximum amounts, processing conditions and verification requirements may be displayed on the website and can change. A withdrawal may remain pending while checks are completed. We do not guarantee a particular processing time where a payment provider, financial institution, technical issue or required review affects the transaction.

You are responsible for reviewing transaction details before confirming them and for any fees charged by your bank, payment provider or other financial institution. You should also ensure that your account balance and transaction history are accurate. If you identify an error, raise it through the available support channel as soon as possible.

Games and technical issues

Game outcomes are determined by the relevant game systems and applicable rules. You must not interfere with, manipulate or attempt to exploit a game, account, payment system or website feature. The use of bots, automated software, fraudulent strategies, harmful code or other unauthorised tools is prohibited.

If a game, transaction or account entry is affected by an obvious technical error, system failure or other material malfunction, we may correct the error and take reasonable steps to return the parties to the position that applied before the error. We may also suspend a game or service while an issue is investigated.

Promotions, bonuses, tournaments and other offers are subject to their own promotional terms. Those terms may set out eligibility requirements, expiry dates, qualifying activity, wagering conditions, contribution rules, maximum values and withdrawal restrictions. You should read the relevant promotion terms before opting in or participating.

We may withdraw, amend or refuse a promotion where permitted by its terms, where an offer has been used improperly, or where changes are needed for legal, technical or operational reasons. Unless expressly allowed, promotional offers cannot be combined, transferred, sold or exchanged for cash. We may remove promotional benefits connected with an account that has breached the relevant rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before playing and take regular breaks. Never gamble while under the influence of alcohol or other substances, and do not borrow money to gamble.

Tools or account controls may be available to help you manage your play, such as deposit limits, time reminders, activity information, breaks or account closure. Availability and operation may depend on the service and applicable requirements. If gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling support service or health professional.

Prohibited conduct

• Using the website while under the applicable legal gambling age or on behalf of another person.
• Providing false, misleading or incomplete information, or interfering with identity and financial checks.
• Using stolen funds, an unauthorised payment method or the website for unlawful financial activity.
• Attempting to gain an unfair advantage through collusion, software, automation, vulnerabilities or manipulation.
• Uploading harmful material, attacking the website, bypassing security or disrupting access for other users.
• Publishing, copying, modifying or commercially using website content without appropriate permission.

The website and its services may be unavailable, delayed or affected by maintenance, communications failures, third-party services, device problems or events outside reasonable control. We do not promise that the website will always be uninterrupted, error-free or suitable for every device or purpose. You are responsible for maintaining a suitable internet connection, device and security software.

To the maximum extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your failure to protect login details, or problems with your device, network or payment provider. Nothing in these terms excludes liability or consumer protections that cannot legally be excluded or limited.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using the website, you acknowledge that personal information may be handled in accordance with that policy and applicable privacy laws. You should review the Privacy Policy before registering or providing personal information.

Complaints and communication

If you have a question, dispute or complaint about your account, a transaction, a game or these terms, contact us through the support or contact options made available on the website. Include enough information for the matter to be identified, while avoiding the unnecessary submission of sensitive information.

We may review account records, transaction information and relevant communications when investigating a complaint. Please cooperate with reasonable requests for information. We aim to handle complaints fairly and consistently, although the time required may depend on the complexity of the issue and any verification or third-party checks involved.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. These terms, together with the policies and specific rules referred to on the website, represent the understanding governing your use of Ozwin Casino, subject to applicable Australian law.